Frequently Asked Questions

When will my order ship?

Orders are typically processed within 3–5 business days. Once shipped, you'll receive tracking information via email.

How long does your candle burn ?

8 oz candle: 40–50 hours

Are your candles hand-poured ?

Yes. Every Kizmet Wax Co candle is hand-poured in small batches with attention to detail and quality.

What type of wax do you use ?

We use premium soy wax selected for their clean burn and fragrance performance

Can I return my order ?

Due to the nature of our products, all sales are final. If there's an issue with your order, please contact us and we'll be happy to assist.

How can I get the best burn from my candle ?

  • Trim your wick to ¼ inch before each burn.

  • Allow the wax to melt evenly across the surface during the first burn.

  • Do not burn for more than 4 hours at a time.

What does Kizmet Stand for ?

Kizmet Wax Co was created to celebrate transformation, growth, and the beauty of becoming. Every fragrance is designed to be part of your story.

Do I offer local pick up ?

At this time, orders are shipped directly to customers. Local pickup may be offered during select events or promotions.

What if my order arrives damaged ?

Please contact us within 24 hours of delivery with photos of the damaged item, and we'll work with you to make it right.